Jenlu website help centre
Find the right starting point for a website problem.
Use practical guides to preserve useful evidence, avoid risky changes and understand what kind of help may be needed. If customers are blocked now, skip the reading and request support.
Browse the library
Start with the symptom or outcome you recognise.
You do not need to know the platform or technical cause. Search ordinary words such as hacked, email, checkout, slow, updates or analytics.
Showing all 17 guides
Security incident
Hacked website or malware warning
Contain suspicious changes, preserve evidence and understand the controlled recovery route.
Open the recovery guide →Failed update
WordPress broke after an update
Respond safely to fatal errors, blank pages, layout failures and lost administration access.
Open the update guide →Missing enquiries
Website forms are not delivering
Trace the route from browser submission to website, mail provider, spam filtering and inbox.
Open the form guide →Lost sales
Checkout or payments are failing
Investigate the customer, gateway and order journey without creating duplicate charges.
Open the checkout guide →Infrastructure
Domain, DNS, SSL or email problems
Map which provider controls each layer before changing records that may still be working.
Open the infrastructure guide →Free self-check
Website Health Check
Assess 15 foundations privately and receive a proportionate next-step recommendation.
Start the free check →Human review
Website Clarity Review
Turn technical concerns, usability friction and missed opportunities into an ordered plan.
Explore reviews from £195 →Ongoing care
Preventative website support
Compare monitoring, updates, backup and improvement plans for different levels of risk.
Compare care plans →Planned infrastructure
Hosting and domain support
Plan migrations, ownership changes and provider consolidation without avoidable downtime.
Explore infrastructure support →Local service area
North Wales website support
Local support, maintenance, SEO and rebuild guidance for businesses in Conwy and nearby areas.
Explore North Wales support →Web design
North Wales web design
Support-led web design and rebuild guidance for businesses that need clearer structure and stronger trust.
Explore North Wales web design →Search foundations
Technical SEO support
Resolve crawling, indexing, migration, performance and structural issues affecting visibility.
Explore technical SEO →Measurement
Analytics and conversion tracking
Measure useful customer actions and investigate data that is missing, duplicated or unclear.
Explore analytics support →Connected processes
Automation, AI and integration
Join website activity to business processes without adding fragile automation for its own sake.
Explore automation support →WordPress
WordPress support and development
Practical support for inherited sites, plugins, themes, WooCommerce and custom functionality.
Explore WordPress support →Shopify
Shopify support and customisation
Help with storefront changes, theme behaviour, merchandising, apps and connected services.
Explore Shopify support →Joomla and legacy CMS
Joomla support and migration
Stabilise an older site, complete essential changes or plan a controlled route forward.
Explore Joomla support →No exact match found.
Try a broader word, view all guides or describe the problem directly to Jenlu.
Advice cannot inspect the live fault
When customers are blocked, move from reading to controlled triage.
Jenlu begins with the business impact, available evidence and minimum safe access, then confirms the next chargeable step before work expands.
- 01Preserve the symptom
Record the exact error, affected journey, timing and recent changes.
- 02Avoid random fixes
Do not overwrite evidence or repeatedly change production configuration.
- 03Escalate proportionately
Use urgent support when availability, sales, enquiries or security are affected.