Visible failures
What may have broken
- White screen or fatal error
- Missing pages or broken layout
- Admin area no longer accessible
- Forms, checkout or login failing
WordPress update recovery
Get your WordPress site working again after a failed update.
Plugin, theme, WordPress core and PHP changes can expose compatibility problems that were already waiting beneath the surface. Jenlu can identify the failure, recover the site and recommend a safer update path.
Likely causes
What Jenlu investigates
- Plugin and theme conflicts
- PHP-version compatibility
- Incomplete database changes
- Caching and server configuration
Safe recovery
What happens next
- Stabilise the public website
- Preserve useful logs and backups
- Test the responsible component
- Document safer update steps
Avoid making it worse
Before trying another update or restore
Record the error, preserve access and note exactly what changed. Repeatedly updating, deleting plugins or overwriting files can hide the original cause and create extra work.
Useful information to send
- The website URL and visible error
- The update or action that happened immediately before it
- Whether WordPress admin still works
- Hosting and backup access available
- Whether orders or enquiries are affected
Clear entry pricing
Diagnosis first, then the safest fix.
Initial rescue triageFrom £95
Further support work£90/hour
Ongoing WordPress careFrom £59/month
Prevent the next failure
Move updates into a safer routine
Care plans can include backups, monitoring, controlled updates and a support route when compatibility problems appear.
Compare care plansCan you help if another developer built it?
Yes. Jenlu regularly investigates inherited websites and can work with the access and documentation currently available.
Will you simply roll the update back?
Only when that is safe and a suitable backup exists. A rollback can restore service, but the underlying compatibility issue still needs a plan.
Do I need a care plan first?
No. One-off rescue work is available. A plan can be considered after the immediate issue is resolved.
Can you work through hosting access?
Often, yes. Hosting file, database and log access can be enough to investigate a WordPress site when the admin area is unavailable.