2007
Anglesey Design begins
The business started as Anglesey Design, delivering website and digital work directly to clients.
Roots in 2007 ยท Jenlu Limited since 2014
Practical website support shaped by experience, continuity and clear responsibility.
The business began as Anglesey Design in 2007, then rebranded and incorporated as Jenlu Limited in 2014. Today Jenlu combines direct support, experienced technical oversight and trusted specialist help when a project needs deeper platform knowledge.
Founder and senior escalation lead
Tessa Stephens
Tessa leads Jenlu's technical standards and steps in on the more complex diagnosis, recovery and planning work.
Depending on the task, Jenlu may also bring in trusted specialists with deeper platform or development experience. Work still stays coordinated through Jenlu, with one clear route for communication and responsibility.
This helps keep support practical and consistent: routine work can move quickly, while higher-impact issues receive the right level of review before decisions are made.
Business history
Built through experience, then shaped around long-term support.
The name and company structure changed, but the work has consistently centred on helping organisations use websites and connected technology more effectively.
2014
Jenlu Limited is formed
Anglesey Design rebranded and the business incorporated as Jenlu Limited, creating the company used today.
Now
Support, rebuilds and specialist delivery
Jenlu now supports a wider mix of website care, recovery work, rebuilds and more specialist digital projects.
The Jenlu approach
One clear route in, with the right level of help behind it.
Coordinated support
Requests stay in one place, with updates and next steps explained clearly as the work progresses.
Specialist help when needed
Where a task needs deeper platform or development knowledge, Jenlu can bring in the right trusted specialist support.
Useful automation, carefully used
Tools can help with repeatable checks and drafting, but final decisions and higher-risk actions stay with authorised people.
How the team scales
Human judgement where it matters. Better tools where they save time.
Jenlu is set up to take on more work without losing clarity, continuity or personal responsibility.
Support agents
Intake and coordination
Support staff can gather the right information, keep communication moving and make sure requests reach the right person quickly.
Technical specialists
Platform and development depth
Trusted specialists can support fixes, builds, testing and integrations when a task needs deeper technical experience.
Useful tools
Faster context and repeatable work
Automation and AI tools can help with repeatable tasks, summaries and drafting, with people reviewing the outcome before anything important moves forward.
The working standard
Good support should reduce uncertainty, not create dependency.
Jenlu sets practical boundaries around access, approvals and completion so clients understand what is happening and retain control of their business assets.
Before work
Scope and approval
The likely first step, charging basis and important assumptions are explained before investigation or delivery expands.
During work
Minimum safe access
Jenlu requests only the access relevant to the task and uses named accounts or a secure handover route where practical.
After work
Outcome and handover
Completed work, remaining risk and sensible next steps are explained without forcing a care plan or rebuild.
Experience beyond a platform label
Jenlu is not limited to one CMS or one type of task.
Website ownership
Urgent support, maintenance, migrations, hosting, DNS, SSL and the practical work required to keep a business website dependable.
Custom delivery
Plugins, integrations, bespoke tools, connected systems and platform customisation where standard features stop being enough.
Commercial improvement
Rebuilds, landing pages, technical SEO, analytics, accessibility and conversion work that help the site serve the business better.
Working together
What clients can expect
Who will I deal with?
Jenlu assigns an appropriate contact and keeps responsibility inside the business. Tessa leads standards and can join complex or high-risk escalations.
Will specialists see our systems?
Only where needed for agreed delivery. Approved team members should receive named, limited access and be bound by appropriate confidentiality and data terms.
Does AI make changes to our website?
Not independently. AI may support triage, analysis and documentation, while authorised people review outputs and approve production actions.
Can we begin with one task?
Yes. One-off support is available, with care plans or larger projects considered only when they are useful.
Start with the Jenlu team
Tell us what is going wrong or what needs to improve.
You do not need to know the platform, diagnose the fault or prepare a formal brief before getting in touch.