Monthly support from £59

Know what is being protected, how quickly Jenlu responds and what help is included.

Jenlu's care plans combine essential maintenance with a clearly bounded level of support. Every website is checked before joining, so inherited problems and unsupported software do not become hidden surprises.

Start Care Plus Compare plans

A plan for each level of reliance

From essential protection to active technical partnership.

Response targets mean acknowledgement and triage during the agreed support window, not guaranteed resolution. Exact scope and targets are confirmed at onboarding.

Care

£59/month

Essential cover

Essential protection for a lower-change brochure website.

Core, plugin and theme updates
Daily off-site backups where supported
Uptime and security monitoring
Quarterly critical-form check
Two-working-day response target

Support work: assessed and quoted separately at the standard rate.

Start Care

Care Plus · Most popular

£149/month

Priority support

Priority maintenance and small-task help for an active business website.

Everything in Care
Staging-safe update checks
Monthly forms or checkout check
Monthly reporting
One-working-day response target

Included time: up to 30 minutes of minor support each month.

Start Care Plus

Growth

£295/month

Ongoing improvement

Protection plus planned progress for a lead-generating website.

Everything in Care Plus
Conversion and SEO improvement backlog
Analytics and enquiry-path review
Quarterly strategy planning
Priority response target

Included time: up to two hours of agreed improvement work each month.

Start Growth

Critical

£595+/month

Tailored critical cover

Tailored cover for ecommerce, multi-site or business-critical websites.

Risk-based monitoring and test schedule
Named escalation contacts
Incident and supplier coordination
Monthly service review
Response target agreed by risk

Included time: starts with four support hours; scope is tailored.

Scope Critical cover

Prices cover one website unless agreed otherwise. Jenlu Limited is not currently VAT-registered, so no VAT is added to the listed prices. Included time is for small, pre-agreed tasks, does not roll over and excludes project work, licences, hosting, third-party charges and out-of-hours response.

How subscriptions work

Protection needs a responsible handover.

Website check first

Jenlu reviews access, software, backups and known risks before accepting the site. Any catch-up work is agreed separately.

Safe access and baseline

Named access, backup routes, important forms and third-party dependencies are recorded during onboarding.

Unused time does not roll over

Included time reserves regular capacity for that month. Larger tasks are estimated separately rather than consuming maintenance time unexpectedly.

Cancel with notice

Plans are intended as an ongoing service and can be ended with 30 days' written notice, subject to the agreed service terms. Monthly fees are paid in advance and are generally not refunded once a service period has started.

A calm first month

Joining a plan is a technical handover, not just a payment.

Jenlu establishes a working baseline before routine maintenance begins, then separates inherited faults from the ongoing service.

Check which plan fits Start with a website review

01
Review
Confirm the platform, business reliance, access and current risks.
02
Stabilise
Quote separately for unsafe software or unresolved inherited issues.
03
Protect
Activate monitoring, backups, maintenance and the agreed support route.