Customer flow
Enquiries and support
- Lead routing and notifications
- Support intake and categorisation
- Prepared response processes
- CRM and inbox handovers
Automation and AI-supported processes
Remove repetitive digital work without creating a fragile technology mess.
Jenlu designs small, useful automations around real business processes: capturing enquiries, moving information, preparing reports and helping teams respond more consistently.
Operations
Admin and reporting
- Scheduled summaries and checks
- Data movement between systems
- Document and content preparation
- Internal status tools
Custom tools
AI-supported processes
- Knowledge-assisted support helpers
- Content and data classification
- Human-reviewed drafting tools
- Purpose-built business interfaces
A sensible starting point
Start with one painful process and prove the value.
Map the process
Identify the repetitive steps, decisions, systems and exceptions.
Choose the safe boundary
Decide what can be automated and where a person should remain in control.
Build a small first version
Test the process with real examples before expanding its responsibilities.
Document and improve
Make ownership clear and refine the automation using observed results.
Packaged starting point
Automation Discovery Session
A focused review that identifies the best first automation, likely integrations, risks and a practical first implementation plan.
Discovery and recommendationFrom £295
Prototype or implementationQuoted by scope