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Hacked website help UK
Calm, practical help when your website has been compromised.
Unexpected redirects, spam pages, browser warnings, unknown administrator accounts and hosting suspensions all need careful investigation. Jenlu can help contain the issue, recover the site and identify the route back to safer operation.
Warning signs
Problems that may indicate a compromised website
Browsers, search engines or hosting providers report malware or unsafe content.
New users, files, plugins, posts or code appear without authorisation.
The provider disables the site because of malicious files, spam or unusual activity.
Rescue process
Contain, investigate, recover and harden.
Preserve access
Gather hosting, domain and website access without deleting evidence or repeatedly restoring uncertain backups.
Assess the compromise
Identify visible symptoms, affected components and the safest route to stabilisation.
Clean and restore
Remove malicious changes, update vulnerable components and recover a working version where practical.
Reduce repeat risk
Reset access, review permissions, improve monitoring and document recommended follow-up work.
Starting prices
Urgent work begins with controlled triage.
The final cost depends on the platform, hosting access, scale of compromise and whether a trustworthy backup exists. Jenlu confirms the next chargeable step before substantial recovery work.
Initial rescue triageFrom £95
Recovery and clean-upScoped after triage
Out-of-hours supportFrom £135/hour
Important questions
What to expect from hacked-site support
Can every site be recovered?
Not always. Recovery depends on access, backups and the extent of the compromise. Jenlu will explain the viable options after triage.
Should I delete files first?
Avoid making broad changes without a plan. Deleting the wrong files or overwriting the current state can make diagnosis and recovery harder.
Will the site be secure afterwards?
No website can be promised absolute security. The aim is to remove known compromise, close identifiable weaknesses and reduce future risk.
Can ongoing monitoring be added?
Yes. After recovery, a care plan can provide updates, backups, uptime monitoring and a dependable support route.