Rescue work
Website and customer journeys
- Broken layouts after updates
- Fatal errors and white screens
- Forms or lead capture failures
Emergency website support in North Wales and across the UK
When the website fails, get a controlled first response instead of more guesswork.
Tell us what visitors cannot do, when it started and what changed. Jenlu supports businesses across North Wales and the wider UK by assessing the business impact first, then identifying the safest technical route and confirming the next chargeable step.
You do not need to know the platform. Start with what you can see.
Controlled first response
- 01Confirm business impact
- 02Secure the right access
- 03Diagnose before changing
Rescue triageFrom £95
Revenue protection
Ecommerce and payments
- Checkout and payment failures
- Basket, shipping or order errors
- Storefront and integration faults
Infrastructure
Connected services
- SSL and redirect problems
- DNS and domain issues
- Email delivery failures
Support can cover WordPress, Shopify, WooCommerce, Joomla, custom applications, inherited code and other sensible platforms.
Urgent support guides
Start with the problem you can see
These focused pages explain what information to preserve, what to avoid and how Jenlu approaches recovery.
Security incident
My website has been hacked
Malware warnings, redirects, unknown changes or hosting suspensions.
Open the hacked-site guide →Failed update
The website broke after an update
Fatal errors, white screens, layout failures or lost admin access.
Open the recovery guide →Missing enquiries
My website form is not working
Trace the complete route from browser and website to mailbox.
Open the form guide →Lost sales
Checkout or payments are failing
Investigate basket, payment, shipping and order failures safely.
Open the checkout guide →Infrastructure incident
Domain, DNS or email has stopped
Map the provider chain and restore the right records without breaking services that still work.
Open the DNS and email guide →How support works
Stabilise first. Improve second. Retain only when it makes sense.
Describe the problem
Share the issue, urgency, website address, and any recent changes.
Investigate and triage
Identify the most likely cause and the fastest safe route to stabilise the site.
Fix what matters most
Business-critical issues come first so the website can start working again.
Recommend next steps
Move into one-off support, a care plan, or a broader rebuild only if that is genuinely the better option.
Related support routes
Some urgent issues point to a more specific underlying platform or ownership problem.
Jenlu can start with rescue work, then move into the right longer-term route if the fault is part of a bigger WordPress, maintenance or rebuild issue.
Platform route
WordPress support
Useful when the incident sits inside a fragile WordPress setup, recurring update failures or plugin conflicts.
Explore WordPress support →Local route
North Wales website support
Useful when you want a more local support relationship for ongoing continuity, maintenance or wider website ownership.
Explore North Wales support →Structural route
Website rebuilds
Useful when the current fault is just one symptom of a website that is too brittle, unclear or commercially weak to keep patching.
Explore rebuilds →The first chargeable step
What rescue triage from £95 is designed to establish.
Triage is not a promise that every fault can be repaired for £95. It creates a controlled boundary for understanding the immediate issue before recovery work expands.
01 · Confirm
Impact and access
Confirm what has failed, who is affected and which provider or platform controls the relevant layer.
02 · Inspect
Likely cause and risk
Review the available symptoms, recent changes, logs or configuration without making uncontrolled production changes.
03 · Decide
Safest next action
Explain whether the issue can be addressed within the agreed step or needs a separate recovery scope.
Urgent support request
Send the business impact, not a technical diagnosis.
Do not include passwords, payment details or private customer data. Jenlu will identify the minimum access needed and arrange a safer handover separately.
Initial rescue triageFrom £95
Pro-rata support work£90/hour
Out-of-hours responseFrom £135/hour