Monthly support from £59
Keep updates, backups and support in capable hands. Choose the level of care your website needs, from essential protection to regular improvements.
We check your setup before cover begins, so you know what is included and what needs sorting separately. Plans can cover CMS, ecommerce, hosted builders and custom websites.
A plan for each level of reliance
Acknowledgement targets cover the first response and triage during the agreed support window. They do not promise resolution within that time. Scope and targets are confirmed at onboarding.
| Your cover | Care | Care Plus | Growth | Critical |
|---|---|---|---|---|
| Monthly price | £59 | £149 | £295 | From £595 |
| Best suited to | Lower-change brochure website | Active business website | Lead-generating commercial website | Business-critical, ecommerce or multi-site scope agreed individually |
| Maintenance and checks | Updates, supported off-site backups, monitoring; quarterly critical-form check | Care plus practical staging checks, monthly form or checkout check and reporting | Care Plus plus agreed conversion, SEO and analytics improvements; quarterly planning | Risk-based monitoring and tests, escalation and monthly service review |
| Included human time each month | No support allowance; quoted separately | Up to 30 minutes of minor support | Up to two hours of agreed improvements | Starts with four support hours |
| Acknowledgement target | Two working days | One working day | One working day; priority where business impact is equivalent | Agreed according to risk |
| Support window | Monday to Friday, 09:00–17:30 UK time, excluding UK bank holidays | Window and out-of-hours arrangements agreed individually | ||
| Outside the monthly scope | Project work, hosting, licences, third-party costs and out-of-hours response. Inherited faults and unsupported software are assessed separately. Included time does not roll over. | |||
Unsure whether the site is suitable? Ask before starting paid signup. Online signup takes payment first; Jenlu then completes the technical handover and baseline checks before routine care begins.
Care
Essential protection for a lower-change brochure website.
Support work: assessed and quoted separately at the standard rate.
Start Care signupCare Plus
Priority maintenance and small-task help for an active business website.
Included time: up to 30 minutes of minor support each month.
Start Care Plus signupGrowth
Protection plus planned progress for a lead-generating website.
Included time: up to two hours of agreed improvement work each month.
Start Growth signupCritical
Tailored cover for ecommerce, multi-site or business-critical websites.
Included time: starts with four support hours; scope is tailored.
Scope Critical coverPrices cover one website unless agreed otherwise. Jenlu Limited is not currently VAT-registered, so no VAT is added to the listed prices. Included time is for small, pre-agreed tasks, does not roll over and excludes project work, licences, hosting, third-party charges and out-of-hours response.
How subscriptions work
Ask Jenlu to assess suitability before paid signup if you have concerns about the site. Online signup takes payment before the technical handover. Jenlu then checks access, software, backups and known risks before routine care is activated; any catch-up work is agreed separately.
Named access, backup routes, important forms and third-party dependencies are recorded during onboarding.
Included time reserves regular capacity for that month and covers investigation, implementation, testing, meetings and client communication unless agreed otherwise. Larger tasks are estimated separately.
Plans are intended as an ongoing service and can be ended with 30 days' written notice, subject to the agreed service terms. Monthly fees are paid in advance and are generally not refunded once a service period has started.
A calm first month
Jenlu establishes a working baseline before routine maintenance begins, then separates inherited faults from the ongoing service.
Confirm the platform, business reliance, access and current risks. Check suitability before paid signup if you are unsure.
Quote separately for unsafe software or unresolved inherited issues.
Activate monitoring, backups, maintenance and the agreed support route.
