Rescue work
Website and customer journeys
- Broken layouts after updates
- Fatal errors and white screens
- Forms or lead capture failures
Website support · North Wales and across the UK
Get your website working again.
Website down, enquiries missing or checkout failing? Tell us what customers cannot do. Jenlu will assess the impact and confirm the safest next step and cost.
Rescue triage from £95. Weekdays, 09:00–17:30 UK time, excluding UK bank holidays. Out-of-hours help is by agreement and subject to availability.
Urgent support request
Tell us what has stopped working.
You do not need to diagnose the fault or know the platform. Initial rescue triage from £95 covers up to 45 minutes of controlled remote investigation and a plain-English next-step summary; it does not guarantee a repair.
Do not include passwords, payment details or private customer data. Jenlu will identify the minimum access needed and arrange a safer handover separately.
Initial rescue triageFrom £95
Pro-rata support work£90/hour
Out-of-hours responseFrom £135/hour
Already a client? Use your agreed support route. New requests are assessed during the support window; immediate availability is not guaranteed.
What Jenlu can help restore
Revenue protection
Ecommerce and payments
- Checkout and payment failures
- Basket, shipping or order errors
- Storefront and integration faults
Infrastructure
Connected services
- SSL and redirect problems
- DNS and domain issues
- Email delivery failures
We use AI extensively to investigate unfamiliar code, trace faults and prepare fixes and tests. People review the proposed work and verify the result. The available access and platform controls determine the practical route forward.
Support can cover WordPress, Joomla, Drupal, Craft CMS, Statamic, Shopify, WooCommerce, Magento / Adobe Commerce, PrestaShop, OpenCart, BigCommerce, Webflow, Wix and Squarespace, as well as fully custom websites, web apps and inherited code. These are examples; other technologies are welcome. Explore platform and code-agnostic support.
Urgent support guides
Start with the problem you can see
These focused pages explain what information to preserve, what to avoid and how Jenlu approaches recovery.
Security incident
My website has been hacked
Malware warnings, redirects, unknown changes or hosting suspensions.
Open the hacked-site guide →Failed update
The website broke after an update
Fatal errors, white screens, layout failures or lost admin access.
Open the recovery guide →Missing enquiries
My website form is not working
Trace the complete route from browser and website to mailbox.
Open the form guide →Lost sales
Checkout or payments are failing
Investigate basket, payment, shipping and order failures safely.
Open the checkout guide →Infrastructure incident
Domain, DNS or email has stopped
Map the provider chain and restore the right records without breaking services that still work.
Open the DNS and email guide →How support works
Stabilise first. Improve second. Retain only when it makes sense.
Describe the problem
Share the issue, urgency, website address, and any recent changes.
Investigate and triage
Identify the most likely cause and the fastest safe route to stabilise the site.
Fix what matters most
Business-critical issues come first so the website can start working again.
Recommend next steps
Recommend one-off support, a care plan or a rebuild according to the issue and the value each route offers.
Related support routes
Some urgent issues point to a more specific underlying platform or ownership problem.
Jenlu can start with rescue work, then move into the right longer-term route for your platform or custom code, whether you need maintenance, selective improvements or a rebuild.
Platform route
WordPress support
Useful when the incident sits inside a fragile WordPress setup, recurring update failures or plugin conflicts.
Explore WordPress support →Local route
North Wales website support
Useful when you want a more local support relationship for ongoing continuity, maintenance or wider website ownership.
Explore North Wales support →Structural route
Website rebuilds
Useful when the current fault is just one symptom of a website that is too brittle, unclear or commercially weak to keep patching.
Explore rebuilds →The first chargeable step
What rescue triage from £95 is designed to establish.
Triage is not a promise that every fault can be repaired for £95. It creates a controlled boundary for understanding the immediate issue before recovery work expands.
01 · Confirm
Impact and access
Confirm what has failed, who is affected and which provider or platform controls the relevant layer.
02 · Inspect
Likely cause and risk
Review the available symptoms, recent changes, logs or configuration without making uncontrolled production changes.
03 · Decide
Safest next action
Explain whether the issue can be addressed within the agreed step or needs a separate recovery scope.