Contact Jenlu

What would you like to make better?

Tell us about your website, AI idea or business tool. A short description of the problem and the result you want is enough to start.

Send an enquiry Need urgent website support?

A useful first conversation

Start with the task and the result.

Describe what you use today, what is difficult and any deadline. For AI, automation or software, include the systems you want to connect and who will use the result.

Prefer direct contact?

[email protected]07835 633 885

Jenlu reviews your request, identifies the first sensible step and confirms scope and costs before work begins. Sending an enquiry does not authorise paid work.

If customers cannot use your site, checkout or enquiry form, send an urgent support request so the business impact is captured.

Start here

Tell us what you need.

Please leave passwords, payment details and confidential customer information out of this first message.

Name Email

Phone (optional) Website (optional)

What do you need? What would you like help with? How did you hear about Jenlu? (optional)

Prefer direct contact? Email [email protected]

Your details are used to respond to this request as explained in the privacy notice. If online submission is unavailable, you can open the same enquiry in your email app using the fallback link.

Human review firstNo automated ticket maze before someone reads the request

Urgency assessed earlyCritical business impact is prioritised before lower-risk work

Clear first-step costsYou know the likely basis before the work expands

Practical route forwardSupport, AI, integration or new project guidance around your needs

Help us understand your request

If it is urgent

Lead with the business impact.

Say if the site is down, orders are blocked, forms are failing or customers cannot access something important.

Use the urgent support form →

If it is ongoing

Explain what feels fragile or time-consuming.

Care plan and support enquiries are easier to price when we know what keeps going wrong or draining time.

If it is strategic

Share the outcome you want from the next version.

Rebuild and improvement conversations work best when we understand the commercial goal, not just the current frustrations.

If it is procurement-led

Send the scope, stakeholders and must-haves.

Capability and tender conversations move faster when we can see the estate, timeline, approval route and any mandatory accessibility, hosting or support requirements.

Need a human answer, not a runaround?

Start the conversation and we will help you narrow down the right next step.

Urgent issue, monthly support question or bigger website change, the best starting point is still a plain-English description of what is happening.

Send your enquiry Call 07835 633 885

Useful starting costs

Agree the first step before work begins.

AI, integration and bespoke projects are quoted by scope. Support starts with an agreed investigation or task.

Initial rescue triageFrom £95

Pro-rata support£90/hour

Out-of-hours work by agreementFrom £135/hour

Standard support: Monday to Friday, 09:00–17:30 UK time, excluding UK bank holidays. Out-of-hours availability is best efforts and agreed individually.