Contact Jenlu

Tell us what is wrong. We will help you work out the next move.

Whether the website is down, leads have stopped coming through, or you need a steadier long-term setup, start with the business impact. Jenlu will review the situation, explain the safest first step and confirm costs before substantial work begins.

Start your enquiry Call 07835 633 885

Urgent support requests
Monthly care plan enquiries
Website rebuild discussions
Technical and integration work
Procurement and capability conversations

Human review firstNo automated ticket maze before someone reads the request

Urgency assessed earlyCritical business impact is prioritised before lower-risk work

Clear first-step costsYou know the likely basis before the work expands

Practical route forwardFix, care plan or rebuild guidance based on what the business needs

Best contact reasons

Different problems. One clear route in.

You do not need a polished brief. If you can explain what has broken, what feels risky or what is no longer working for the business, that is enough to start.

UrgentBroken or hacked website

MonthlyCare plan enquiry

StrategicWebsite rebuild review

TechnicalPlugin or Shopify work

ProcurementCapability and tender fit

What happens next

Jenlu reviews the issue and the likely urgency.
You get a clear reply on the first sensible next step.
Costs are confirmed before substantial work begins.

Initial rescue triageFrom £95

Pro-rata support work£90/hour

Out-of-hours responseFrom £135/hour

Start here

Send the details in one message.

Short and direct is fine. Include links, deadlines, error messages or anything else that helps us understand the situation quickly.

Name Email

Phone Website

What do you need? Tell us what is happening

Prefer direct contact? Email [email protected]

Your details are used to respond to this request as explained in the privacy notice. If online submission is unavailable, Jenlu will prepare the same request in your email app.

If it is urgent

Lead with the business impact.

Say if the site is down, orders are blocked, forms are failing or customers cannot access something important.

If it is ongoing

Explain what feels fragile or time-consuming.

Care plan and support enquiries are easier to price when we know what keeps going wrong or draining time.

If it is strategic

Share the outcome you want from the next version.

Rebuild and improvement conversations work best when we understand the commercial goal, not just the current frustrations.

If it is procurement-led

Send the scope, stakeholders and must-haves.

Capability and tender conversations move faster when we can see the estate, timeline, approval route and any mandatory accessibility, hosting or support requirements.

Need a human answer, not a runaround?

Start the conversation and we will help you narrow down the right next step.

Urgent issue, monthly support question or bigger website change, the best starting point is still a plain-English description of what is happening.

Send your enquiry Call 07835 633 885