Along with creating custom and bespoke websites, we are also happy to work with open source software, the like of WordPress, Joomla, OpenCart. Working with open source software allows us develop and customise plugins, modules, add-ons and extensions to meet the needs of your business. The beauty of open source is that it allows us to keep our development cost down, saving you money.

  • Content Management

    Using a content management system (CMS) gives you, the site owner, the power to take control of your website. Who after all understands your needs or what you want to say better than you? A CMS gives you direct control over the content of your website.

  • Mobile

    Smart phones and tablets have revoluntionised the way people consume content online. Mobile users now expect to be able to access the full content available to those viewing the site on a desktop. Mobile usage now exceeds that of a standard desktop!

  • Web Development

    Content management systems build a solid foundation for websites, with many advanced features coming as standard. Web development builds on these allowing you, the client, to add additional functionality and enable the integration of other platforms. This creates a seamless user experience allowing users to fully engage with the site. If you have an existing site and would like an additional feature, we can look and creating and implementing this for you.

    If your existing site is not working, or needs an update, get in touch now.

Wordpress Website Service Contract

This agreement is between Jenlu Limited and , further referred to as the Client.

Client is retaining Jenlu Limited as a provider of website management services. Client agrees to the charge of £16.00 per month, in advance, in exchange for Services Included in This Agreement. Services not considered “standard website management” are subject to be charged at a regular hourly rate of £60; such services are not included in this contract.

Services Included in This Agreement

  1. Consultation on use of website’s Content Management System (“CMS”) (WordPress).
  2. Regular monitoring and updating of the CMS and its associated assets.
  3. Ensuring compatibility of updates with current website layout.*
  4. Monthly website and database backups.
  5. Out of hours telephone, email and text support
  6. Website Software Updates, ensuring your site is on the latest available platform version possible, website bug fixing, updates to any plugins, components and custom setup
  7. Support and aftercare if site is hacked or made vulnerable by misuse of passwords or insecure extensions
  8. Support with email systems and DNS setup/issues
  9. Upkeep of SSL/TLS security standards on your website (showing the security padlock in the browser)
  10. GDPR and Privacy Policy guidance, recommendations and implementation if required
  11. Assistance with site backup and restoration
  12. Discounted Rate on Development Work
  13. CMS Training, Guidance and Updating Support
  14. Minor Content Amends and Layout / Theme Bug Fixes**

*Regular software updates contribute to website security. Some website assets (e.g. WordPress plugins or themes) may become incompatible with those updates, requiring work not included here to maintain compatibility if desired/needed. Jenlu Limited will notify the Client in advance of such updates.

**Content amends are restricted and anything considered timely will be charged extra (upon agreement)

Services Excluded in This Agreement

  1. Graphic / User Interface Design
  2. Website Code Development
  3. Content editing equalling more than 50% change to given document or web page.
  4. CMS design or modifcations including but not limited to blogs, shopping carts and web forums.

Total Agreement

Jenlu Limited shall provide Client with Services Included in This Agreement on a month-to-month basis. The contract will be paid on a Monthly Basis, in advance. Payment will be due prior to the month commencing, invoices will be sent to the email address given at the time of generating this invoice, unless updated subsequently.

During the duration of this contract, the Client agrees that Jenlu Limited will be the sole provider of management services for the web site, and no other party will have access to or rights to change the web site. If a party other than Jenlu Limited makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above. Minor updates should not exceed more than 50% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY JENLU LIMITED.

Deadlines & Deliverables

Jenlu Limited will respond to all management requests from Client within 48 hours on during normal business days, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request.

Jenlu Limited will adhere to quoted deadlines for deliverables in the management requests at all possible costs. In the event that Jenlu Limited has any issues in delivering on a quoted deadline, Client will be notified via email or telephone with an explanation for any delays.

Additional Services

Any revisions, additions, or redesign requests not specified in this document shall be considered “additional” and will require separate agreement and payment. Jenlu Limited shall advise Client on any requested work that falls within these bounds.


Either Party may terminate this Agreement on 30 days written notice. In the event both Parties wish to mutually terminate this Agreement, the date of termination shall be as agreed by the Parties without regard to the notice provision. In the event this Agreement is terminated, Jenlu Limited shall work with the Client to facilitate an orderly transition of any work in progress, and deliver to Client copies of all site files, databases or information to facilitate the transition.


Client hereby authorizes Jenlu Limited to access their web hosting account, understanding that provision for full access will be required at all times in order to alllow Jenlu Limited to facilitate the Services Included in this Agreement.

Signing this document confirms your agreement to the terms of this “Wordpress Website Service Contract”.

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Signed by Tessa Stephens
Signed On: 9th July 2019

Jenlu Limited
Signature Certificate
Document name: Wordpress Website Service Contract
Unique Document ID: 8c6683011de13aabc6fb4cc21b663ab1435a0892
Timestamp Audit
26th April 2019 5:31 pm BSTWordpress Website Service Contract Uploaded by Tessa Stephens - IP